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Quizlet

Quizlet

quizlet.com
What is your customer experience with Quizlet?

Quizlet Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Quizlet has a 1.9 star rating from 149 reviews; only 8% would likely recommend it. Consumers are mostly dissatisfied, with a 75% call to improve payments and frequent requests for refunds. Rating distribution skews unfavorable and reviewers cite high price levels and issues with exchange, refund and cancellation policy.

Key Takeaways for Future Customers

  • Check trial and cancellation rules before subscribing; many Quizlet reviews warn about unexpected charges.
  • Expect limited direct customer service; consider using a prepaid card for subscriptions.
  • Monitor billing closely and request refunds promptly if charged in error.

Negative Feedback / Risk Areas

  • Frequent Quizlet customer complaints about unauthorized charges and refund denials.
  • Difficulty canceling auto renewal or managing subscriptions through the site.
  • Poor or slow customer service with no reliable phone support.
  • High cost and limits on features even for paid membership.

Positive Feedback

Users find the platform helpful for studying and say it can benefit students; some support issues have been resolved in individual cases.

View full overview ›

Media from reviews

Quizlet - They charged me 10.88 erroneously
Quizlet - They charged me 10.88 erroneously - Image 2Quizlet - I am not able to speak to anyone and I’m very frustrated. I as charged for a...Quizlet - I am not able to speak to anyone and I’m very frustrated. I as... - Image 2Quizlet - Can not see the study guide mode for premiumLimiting how many solutions I can access per day even with Quizlet PlusQuizlet - Stop changing the format and the way the folders look!!!
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Rayford K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can’t figure out how to use it. On flash cards there is often … instead of translation. Also don’t understand how to use the multiple choice questions.

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The flash cards often have instead of translation and multiple choice questions function makes no sense. I cant figure out how to use it

Pros:
  • Great study tool
Cons:
  • Hard to use

Preferred solution: Directions on how to use the various functions

User's recommendation: Make sure you know how the program works before you pay for it

View full review
Shatda S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They charged me 10.88 erroneously

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AI Highlights
  • - Quizlet charged 10.88 after a free trial.
  • - I canceled the subscription and requested a refund on their site.
  • - Apple had no receipt.
Quizlet - They charged me 10.88 erroneously
Quizlet - They charged me 10.88 erroneously - Image 2

Quizlet offered me a one-week free trial, but as soon as I clicked, it charged me 10.88. I immediately canceled the subscription and requested a refund on their site.

They directed me to Apple, but Apple didn't have a receipt for the purchase, so I couldn't request a refund. No receipt for my purchase showed up in my Apple list of purchases.

Loss:
$11
Pros:
  • I liked their quizzes but i never meant to purchase
Cons:
  • Have no support for refund disputes
  • Are tricky with subscription charges

Preferred solution: Full refund

User's recommendation: Avoid Quizlet altogether. I am quite savvy at handling subscriptions and they still got me

View full review
Donna M Jzz

These people are crooks and it is hard as he'll to cancel this scam.

They are crooked and scam artists and make it hard as he'll to cancel this *** and they should be arrested for robbery.

User's recommendation: Don't mess with these thieves.

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David B Jej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need help canceling my Subscription or account i'm not too sure

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AI Highlights
  • - The Abatement class was great and helped.
  • - I want to cancel my subscription and can't find account info.

I signed up for your services when I was taking a class for Abatement. The class was great And really helped me.

I just don't need the service anymore and don't Know how to cancel my subscription. I can't find any of my information Regarding my subscription and or account. Please help.

David Beeman 206-741-**** or beemandavid31@***.com. Thank you so much for helping me with this situation.

View full review
Colleen R Dgt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannnot cancel Trial. Cannot contact Quizlet!

AI Highlights
  • - I like the app idea, but setup is slow.
  • - Sign-up is free with a trial, but cancelling is hard, no support, and charges may occur.

I like the point of this app, but it takes forever to set up. It's not easy.

But the subscription?! I thought this type of membership scam was long gone. I was wrong. Sign up, it's free, a trial, check it out, and cancel before it's over to avoid being charged?!

Then you find it's impossible to cancel. No contact either. So charges will come, and I will be livid because it's flat-out stealing. Someone needs to contact me ASAP.

This is a waste of my time, and I shouldn't have to spend forever trying to find out how to cancel. Basic scam setup!

User's recommendation: DONT BOTHER.

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Anonymous

Please cancel my subscription for me. I tried many times, but I didn't work

I want to cancel my subscription. I tried on the site, but I didn't work. Please I give you my authorization to cancel my subscription.

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Rayen Zim

Unauthorized payment

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AI Highlights
  • - Unauthorized $38 charge; I do not use Quizlet.
  • - Support chat won't accept tickets, my account was deleted, and the bank shows no earlier payments.

An alert came on my phone and it took $38 out of my account. I do not use quizlet.

That was last year or year before. So I'm confused why it took my money. I went on website and chat box does not allow me to submit ticket. I went into my emails to find which one it came from.

It still wouldn't let me cancel. It deleted my account.

I checked my bank and it doesnt show Ann/ay records of payments til today. Now in the past I liked quizlet.

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Jacob I Pra

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem

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AI Highlights
  • - You would receive an email when someone rated your Quizlets.
  • - It showed what students liked and disliked and I could talk to those who didn't.
Original review updated Apr 27, 2025

A while back, you would receive an email who rated your Quizlets. It was helpful as a teacher to see who rated your Quizlets, so I could see what students liked and what students did not like. Then, I could talk to those specific students who did not like it and see what I can fix.

Pros:
  • Fun
  • Easy to learn on

Preferred solution: Add it back.

User's recommendation: Add it back.

View full review
Bertil Ara

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud

AI Highlights
  • - Charged for months; demands full refund from first withdrawal to last.
  • - Refuses to pay for live-person call and requests a call today at 941-883-****.

I never heard of you and have gotten charged for months. I want a full refund from first withdrawal to last.

I will prosecute your business. I'm not paying a dollar to talk to a live person. Its in your.

Best interest to call me today. 941-883-****.

View full review
Jacob I Pra

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Improvement Recommendation

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I think when you look someone up on Quizlet to find their Quizlets, you should be able to see all of their achievements.

Pros:
  • Etc
  • Very helpful
  • Easy to learn on

Preferred solution: Nothing. Maybe it changed.

User's recommendation: That would be helpful.

View full review
Kingstin Kjv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am not able to speak to anyone and I’m very frustrated. I as charged for a made up account.

Quizlet - I am not able to speak to anyone and I’m very frustrated. I as charged for a...
Quizlet - I am not able to speak to anyone and I’m very frustrated. I as... - Image 2

I have two account. One I was charged with a made up name one one with my real name.

Please refund my account for these up name. This doesnt make any sense.

View full review
Anonymous
map-marker Lake Elsinore, California

Stop payment

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AI Highlights
  • - Tried canceling Quizlet by email but they will not cancel.
  • - There is no phone contact.
  • - Charges may continue unless I cancel my bank card.

I have tried canceling my Quizlet account via email, but they will not cancel. I looked up a contact number, but there isnt one.

I guess they will continue to deduct monies from my account, unless I cancel my bank card. Why should I have too do this though?

User's recommendation: Use a prepaid card if it allows you too. Other than that, good luck with canceling with this company.

View full review
Anonymous
map-marker Altha, Florida

Why can't I freaking contact a customer support

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AI Highlights
  • - There are multiple Quizlet accounts tied to the same email address.
  • - The user can't remove the extra accounts and wants direct email support.

I have multiple accounts with the same email address on quizlet. And can't take off other accounts I don't need.

1. Why would you allow multiple account with the same email address, literally nobody else does that. And 2. Why the heck can't I just email someone in support about this??

I'm no gonna read a stupid article for something THEY messed up and SHOULD be handling themselves. Absolutely stupid

User's recommendation: Someone make something better than this poorly made website

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Andrew G Gpp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel billing

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I get billed monthly from Quizlet. When I go through my emails none of them are subscribed so I cant cancel it but Im still being charged

View full review
Anonymous
map-marker Bristol, Bristol

Make everything about money

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AI Highlights
  • - I made my own flashcards but must sign up for Plus and pay to use them after spending time creating them.

I made my own set of flashcards and they expect me to sign up onto plus and pay to use my own flashcards I spent valuable time making. insane.

I kind of understand paying to use another person's, but mine??? do better.

User's recommendation: don't use this anymore they just want money

View full review
Nouke T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Deleted Account

Hi, I am Nouke Tyler, and I was wondering why my account is deleted. Can I retrieve my account, please?

Preferred solution: My account back

View full review

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